Terms of Service

1. The Service

Snap → Sheet converts screenshots that you upload (for example of shopping carts, wishlists, product grids, quotes or order emails) into a spreadsheet with product photos, names, quantities and prices. The Service uses artificial intelligence (AI) and automated image processing to read and crop your screenshots.

Snap → Sheet is an independent tool. We are not affiliated with, endorsed by or sponsored by Amazon, Temu, SHEIN, AliExpress, Alibaba, bol.com, Zara, Nike, Vinted, Vestiaire Collective, WooCommerce, Shopify, Microsoft Excel or any other shop, platform or brand mentioned in the Service. All third-party names and trademarks belong to their respective owners and are used only to describe compatibility.

2. Your account

You must be at least 16 years old and able to enter into a binding contract. If you use the Service on behalf of a company, you confirm that you are authorised to bind that company to these Terms.

If you buy a plan or Top-up Pack without being signed in, an account is created automatically with the email address you enter at checkout (or the purchase is added to your existing account with that email). You then choose a password on the confirmation page or via the link we email you.

You must provide a valid email address and keep your password secret. You are responsible for all activity under your account. Tell us immediately at redventures1113@gmail.com if you suspect unauthorised use.

Accounts are personal. You may not share, sell or transfer your account or let several people use one account to avoid plan limits.

3. Plans, prices and payment

The free trial includes a limited number of conversions. Paid plans (monthly subscriptions) and one-time Top-up Packs are described on the pricing page. Prices are in euro and are shown before you pay; applicable taxes are calculated at checkout.

Payments are processed by Stripe. We never see or store your full card details. On the checkout page you confirm that you accept these Terms and our Privacy Policy, that you ask for the service to start immediately, and that you lose your right of withdrawal once you use paid conversions (see section 4).

Monthly subscriptions renew automatically every month until cancelled. You can cancel at any time via "Manage subscription"; cancellation takes effect at the end of the current billing period and you keep access until then. Already paid periods are not refunded, except where the law requires it.

Unused conversions do not roll over to the next month. Top-up Packs add conversions to your current plan period only and expire at the end of that period (for the free trial: when you move to another plan).

If a payment fails or a subscription is cancelled or unpaid, your account returns to the free trial. We may change prices for future periods with at least 30 days' notice by email; if you do not agree, you can cancel before the new price applies.

4. Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you normally have the right to withdraw from an online purchase within 14 days without giving a reason.

The Service is a digital service that starts immediately. Before paying, you expressly request that we start performing the Service immediately and you acknowledge that you lose your right of withdrawal once the Service has been fully performed (Article VI.53 of the Belgian Code of Economic Law and Article 16 of Directive 2011/83/EU). In practice: if you withdraw within 14 days and have not used any of the paid conversions, we refund you in full. Once you have used paid conversions, you pay a proportional amount for what was supplied, and a Top-up Pack whose conversions have all been used is no longer refundable.

To withdraw, send a clear statement to redventures1113@gmail.com within 14 days of the purchase. Business customers (B2B) have no right of withdrawal.

5. Acceptable use

You may only use the Service lawfully, in good faith and for its intended purpose. You must NOT:

• upload content that is illegal, infringing, defamatory, obscene, hateful, violent, discriminatory, or that contains malware;
• upload personal data of other people unless you have a lawful basis (for example, they are your customers and you need the list to serve them) and have informed them where required;
• upload special categories of personal data (such as health data), identity documents, passwords, bank or payment card details;
• use the Service for fraud, counterfeiting, price manipulation, fake orders, money laundering, sanctions evasion, harassment, spam or any other unlawful or harmful purpose;
• use the Service to infringe the intellectual property, image rights or privacy of others, or to violate the terms of use of any shop or platform;
• scrape, crawl, automate, overload or attack the Service, bypass usage limits, access controls or payment, or create multiple accounts to obtain extra free conversions;
• copy, reverse engineer, decompile, disassemble or try to extract the source code, models, prompts, algorithms or data of the Service;
• resell, sublicense, rent, white-label or offer the Service (or its output as a service) to third parties without our written permission;
• use the Service, its output or any information about it to build, train or benchmark a competing product or service.

We may investigate suspected violations and cooperate with authorities. You are solely responsible for your use of the Service and of its output.

6. Your content

You keep all rights to the screenshots you upload and the lists you create ("Your Content"). You grant us a limited, non-exclusive licence to store and process Your Content only to provide, secure and support the Service for you.

You confirm that you have all rights and permissions needed to upload Your Content and that our processing of it as described in these Terms does not violate any law or third-party right.

If you create a share link for a list, anyone who has the link can view and download that list without an account. You decide whether and with whom you share it, and you are solely responsible for the content you share and for having the right to share it. You can stop sharing at any time; the link also stops working when the list is deleted or expires.

Where Your Content contains personal data of other people (for example names or addresses in an order email), you are the controller of that data and we process it on your behalf as processor, only on your documented instructions (using the Service), under the confidentiality, security, sub-processor and deletion commitments described in our Privacy Policy. This clause forms our data processing agreement under Article 28 GDPR.

7. AI output — no guarantee of accuracy

The Service uses AI and automated processing. Results may be incomplete or wrong: products may be missed, merged or duplicated, and names, photos, quantities, prices, currencies and totals may be misread or miscalculated.

Always check the output before relying on it. The output is provided "as is" for convenience only and is not financial, tax, accounting, legal or purchasing advice. You are solely responsible for any decision, order, quote, invoice or communication you base on it.

8. Our intellectual property

The Service, including the name and brand "Snap → Sheet", the logo, the look and feel, texts, designs, software, source code, prompts, processing methods, layouts, the generated spreadsheet design and all related documentation, is owned by Roots Collective or its licensors and is protected by copyright, trademark, database, trade secret and other intellectual property laws. All rights not expressly granted to you are reserved.

"Snap → Sheet" is used as a trademark of Roots Collective. You may not use our name, logo or any confusingly similar name, logo, domain name or trade dress, and you may not copy or imitate the Service, its design, its texts or its distinctive features, without our prior written permission.

If you send us ideas or feedback, we may use them freely without any obligation to you.

9. Suspension and termination

You can stop using the Service and delete your account at any time via "Delete my account" in the footer of the app.

We may suspend or terminate your account, with immediate effect and without refund, if you breach these Terms, if required by law, or to protect the Service, other users or third parties. Where reasonable we will tell you why.

10. Availability and changes

We aim to keep the Service available and working well but do not guarantee that it will be uninterrupted, error-free or available at all times. We may change, improve or discontinue features. If we discontinue a paid plan, we will refund any prepaid, unused period.

Saved lists are kept for 90 days after their last change and are then deleted automatically. Keep your own copy of any file you need.

11. Limitation of liability

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, we are not liable for: (a) indirect or consequential damage, loss of profit, revenue, goodwill, business or data; (b) errors, omissions or inaccuracies in the output; (c) Your Content or any use, misuse or abuse of the Service or its output by you or third parties; (d) failures of third-party services (such as payment, hosting, email or AI providers, or shops); or (e) events beyond our reasonable control.

Our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim (or €50 if you used only the free trial).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for intentional misconduct, fraud, gross negligence, or death or personal injury, nor any mandatory rights you have as a consumer.

12. Indemnity

You will defend, indemnify and hold harmless Roots Collective, its owners, team and suppliers from any claim, damage, fine, loss, cost and expense (including reasonable legal fees) arising from Your Content, your use or misuse of the Service or its output, or your breach of these Terms or of any law or third-party right. For consumers this applies only to the extent permitted by law.

13. Changes to these Terms

We may update these Terms, for example when we add features or when the law changes. We will publish the new version with a new date and, for material changes, notify you by email at least 30 days in advance. If you continue to use the Service after the changes take effect, you accept the new Terms; if you do not agree, you can cancel and delete your account.

14. Governing law and disputes

These Terms are governed by Belgian law. Disputes are subject to the exclusive jurisdiction of the courts of Ghent (Belgium). If you are a consumer, you keep the protection of the mandatory laws of your country of residence and may also bring proceedings in the courts of your place of residence.

Please contact us first so we can try to solve any complaint. Consumers can also contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur, consumentenombudsdienst.be).

15. General

If any provision of these Terms is found invalid, the rest remains in force and the invalid provision is replaced by a valid one that comes closest to its purpose. Not enforcing a right is not a waiver. We may transfer our rights and obligations under these Terms to a successor; you may not without our consent. These Terms, the Privacy Policy and the Cookie Policy are the entire agreement between you and us about the Service. If these Terms are translated, the English version prevails.

16. Contact and legal notice

Roots Collective · Frère-Orbanlaan, 9000 Ghent, Belgium · Enterprise and VAT number BE 1004.064.123 · redventures1113@gmail.com